Sustainability Policy
At King Kong Extreme Zipline, we are determined to meet the needs of the present without compromising future generations, promoting climate action and social responsibility.
Our Goals
- Responsible business management.
- Environmental solutions for society.
- Minimizing adverse environmental impacts.
- Mutual benefit for all stakeholders.
Our Commitments
- Safety First: Integrating people's safety into every business plan.
- Ecosystem Protection: Reducing deforestation and protecting biodiversity.
- Social Impact: Supporting local prosperity and indigenous rights.
- Diversity: Promoting inclusion and equality for all professionals.
Digital Photo Purchase Policies
$10 USD per person. Purchase must be made at the port before the tour. An ID photo will be taken to associate your images.
Photos sent via WeTransfer link within 48 hours. Link is valid for 30 days only. After this, photos are permanently deleted.
Personal use only. Commercial sale is prohibited. Photo quality depends on weather, lighting, and speed.
No refunds once purchased. We are not liable for equipment failure or weather preventing captures.
Contact us via WhatsApp: +1 786-824 1504
Refund & Cancellation Policy
Effective Date: November 27, 2025
1 Cancellation by King Kong's Adventures
Safety is our priority. We may cancel due to weather (high winds, storms), technical issues, insufficient participants, or force majeure.
2 Cancellation by the Customer
Full 100% Refund.
50% Refund OR 100% Credit for 1 year.
No refund issued.
🚢 Specific Cruise Ship Policies
- Port Cancellation: Full refund if your ship is unable to dock in Roatán or changes schedule drastically (verified against official itinerary).
- Personal Delay: If you miss the activity due to personal reasons unrelated to the ship, no refund applies.
Refunds are NOT eligible in cases of:
How to Request a Refund
Requests must be in writing via email to info@kingkongextremezipline.com. Include your full name and booking number. Evaluation takes 3-5 business days.